Return and Exchange Policy

This policy comes into effect on 1 November 2026. It applies to purchases made at our branches, subject to the consumer rights established by law.

Return requests will be accepted within 7 days of the date of purchase, provided that the purchase receipt is presented and the product is unused and in its original condition, with the packaging and seals intact where applicable, in accordance with the applicable regulations.

Returns or exchanges of opened or used products will not be accepted simply because the customer has changed their mind, taking into account the nature of the product and health and safety requirements.

The customer is entitled to return products if they are faulty or do not comply with the agreed specifications

The amount will be refunded to the original payment method (Mada Card, MasterCard, Visa) within 5 working days to a maximum of 10 days, where possible, in accordance with the banks’ approved procedures.

For enquiries, please contact the team at the branch or email our customer service team

wecaresaudi@lush.sa.com